Terms of use

Last updated: June 19, 2026

1. Definitions

In these terms:

• "Obrio" refers to the company Obrio, headquartered in Gatineau, Quebec, Canada.
• "Site" refers to the website available at obrio.ca.
• "Services" refers to all AI agent automation services provided by Obrio.
• "User" refers to any person accessing the Site or using the Services.
• "Client" refers to a User who has entered into a services agreement with Obrio.

2. Acceptance of terms

By browsing this Site or submitting a service request, you acknowledge that you have read, understood and accepted these terms of use, along with our Privacy policy, which forms an integral part of them.

Obrio reserves the right to modify these terms at any time. Changes take effect as soon as they are posted on this page. Continued use of the Site or Services after posting constitutes your acceptance of the new terms.

3. Description of services

Obrio offers operations automation services for SMBs, including:

• The deployment and operation of specialized AI agents (accounting, quotes, customer service, reminders, supplier orders)
• The integration of these agents with the client company's existing systems
• Training teams to use and supervise the agents
• Ongoing monitoring and optimization of the automated processes

The specific terms of each engagement (deliverables, pricing, duration) are defined in a separate services agreement signed between Obrio and the Client.

4. Use of the website

4.1 Permitted use

You may use this Site to:

• Learn about Obrio's services
• Submit a contact or pilot request
• Read our publications and resources

4.2 Prohibited uses

You may not use this Site to:

• Engage in any illegal activity or activity contrary to public order
• Collect other users' personal data without consent
• Attempt to gain unauthorized access to our systems or infrastructure
• Distribute malicious, misleading or defamatory content
• Reproduce, copy or resell the Site's content without prior written authorization
• Use bots or automated scripts to extract the Site's content

5. Final human judgment principle

Obrio commits that any irreversible external action carried out by an AI agent (sending an email, approving a transaction, communicating with a third party) is preceded by a validation or a summary sent to a member of the Client's or Obrio's team.

This principle, fundamental to our approach, does not constitute an absolute guarantee against error. It is the Client's responsibility to verify and approve the actions proposed by the agents before they are carried out.

6. AI limitations and disclaimers

The AI agents deployed by Obrio are assistance tools. The User and the Client acknowledge that:

• AI agents may produce results that are inaccurate, incomplete or inappropriate depending on the context
• No AI system is infallible, and results must always be verified by a competent human before any critical action
• Agent performance may vary based on the quality of the data provided and the complexity of the tasks
• Obrio cannot be held responsible for decisions made by the Client based on results produced by the agents without adequate human verification

7. Intellectual property

All content on the Site (text, graphics, logos, animations, code) is the exclusive property of Obrio or its licensors, and is protected by Canadian and international copyright laws.

Any reproduction, distribution, modification or commercial use, in whole or in part, is strictly prohibited without prior written authorization from Obrio.

The trademarks, logos and trade names displayed on the Site are the property of Obrio or their respective owners. Their unauthorized use constitutes an infringement of intellectual property rights.

8. Confidentiality of submitted information

Any information submitted through the contact form is handled in accordance with our Privacy policy. By submitting information about your business or processes, you grant us the right to use it to assess your request and propose a suitable service offer.

9. Third-party links

This Site may contain links to third-party websites (publications, technology providers, tools). These links are provided for informational purposes. Obrio is not responsible for the content, privacy practices or availability of these sites. The presence of a link does not constitute an endorsement or recommendation of the linked content.

10. Limitation of liability

To the fullest extent permitted by applicable law:

• The Site is provided "as is" without any warranty of accuracy, completeness or uninterrupted availability
• Obrio cannot be held responsible for direct or indirect damages resulting from the use of, or inability to use, the Site
• Obrio's liability for any damage related to the use of the Services is limited to the amount actually paid by the Client during the month preceding the event that caused the damage
• Obrio is not responsible for service interruptions caused by third parties (hosting providers, AI model providers, network outages)

11. Indemnification

By using this Site or our Services, you agree to defend, indemnify and hold harmless Obrio and its officers, employees and partners against any claim, loss, liability or expense (including reasonable legal fees) arising from your breach of these terms or your improper use of the Site or Services.

12. Service availability

Obrio strives to keep the Site accessible at all times but does not guarantee uninterrupted availability. Interruptions for maintenance, updates or causes beyond our control may occur without notice.

13. Governing law and jurisdiction

These terms are governed by the laws of the province of Quebec and the applicable federal laws of Canada. Any dispute arising from these terms or from the use of the Site will be subject to the exclusive jurisdiction of the courts of the province of Quebec.

If you reside in the European Union, you also benefit from the protection afforded by the mandatory laws applicable in your country of residence.

14. Severability

If any provision of these terms is held invalid, illegal or unenforceable by a competent court, that provision will be deemed modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible. The remaining provisions will remain in full force.

15. Entire agreement

These terms, together with the Privacy policy and any signed services agreement, constitute the entire agreement between you and Obrio regarding the use of the Site and Services, and supersede any prior agreement.

16. Contact us

For any question about these terms of use:

• Email: info@obrio.ca
• Address: Gatineau, Quebec, Canada